While dealing with specialist, one would usually learn more from the experienced ones.
While there are things that we often miss while dealing with patients, there are also things that is obvious but deliberately missed by us, the healthcare 'professionals'.
In the emergency department, we often tend to give treatment to patients, without explaining much to them, or to their next of kin.
The lesson I have learnt from Dr Chan Pei Fong was a valuable one.
Most of the patients need to pass urine, pass motion and some will feel hungry after more than 6 hours in the ED.
However, we often ignore them while dealing with more vital stuff, forgetting that those are the basic human needs as well.
'Patient will remember you if you take care of those 3 things, and not by how much medication you have administered to them', said Dr Chan.
This is undeniably crucial.
Those are basic human needs.
Also family members are worried too, it is our responsibility to explain to the family members and reassure them!
So yesterday I did the exact same thing, I guided a 80 years old patient to the loo, step by step, slowly.
I looked out for patients without blanket, and asked if they would like to have one, and nicely covered it on their shivering body.
I guess after 2 years of working, there is a need to revive the compassion in me.
There is no excuse to just focus on the 'important' stuff, while ignoring the 'basic' stuff.
It's time to improve!
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